Q. What is your hourly rate?
-We don’t charge by the “time and materials” system that many tradesmen such as plumbers and electricians use. Instead we use a national flat-rate guide that many appliance repair companies around the country use. This allows us to quote the exact repair cost to you up front once we’ve diagnosed the problem.
-Our normal service call & diagnostic fee is $85.00. After diagnosing your machine, the complete repair price, including all service fees and parts costs, will be quoted to you up front. You can decide whether or not to go forward with the repair. We do not charge extra for weekend or holiday service calls.
Q. Why can’t you tell me a specific time you will be there?
-Every appliance repair service call is unique with lots of variables that affect timing, so the tightest time range we can give people is a 2 or 3 hour window, since we are usually coming to your home after one or more other jobs. Under certain circumstances, sometimes we can give a one-hour window. However, we can give you a courtesy call as we are heading over to your home so that you will know that we are on our way.
We try to make it as convenient as possible for you!
Q. I want to do my own repair - can I just buy the part from you?
- We do not have a store or large enough inventory to sell parts personally, but we sell parts right here on our website. Click HERE to get started We offer free advice and are DIY friendly!
Q. Will you be able to fix my appliance on your first trip?
-Everyone is happy when the repair can be completed in the first trip, so we work hard to make sure that happens. Our years of experience enables us to keep a smart inventory of more commonly needed parts, and we will bring along anything we have on hand that might be needed for your repair based on your brand, model, and problem description. In the event that a part does need to be ordered, we usually get it in within a few days and can get right back out to complete the repair. There are no additional trip charges for this situation.
Q. Why do you need my model number ahead of time, and where can I find it ?
-While we know a lot about appliances and how to diagnose them there are thousands of models out there. We will use your model number to research your particular appliance before your appointment so we are armed the technical data and part that could be failing.
-Every appliance has a sticker or tag on it with the model number. They are generally accessible without having to pull the appliance out, but you may have to use a flashlight. Click HERE to learn where your model number is located.
Do you have a particular question that's not posted here? Simply call us and we will be more than happy to answer of of your appliance repair questions.